How can we help?

General Questions

What is FandangoNOW and how can I use it?
What do the Rotten Tomatoes™ scores mean?
How much does FandangoNOW cost each month?
How much time do I have to view my rentals?
How do I redeem my promotional code?
How do I use my FandangoNOW gift card?
What is the difference between HD and UHD?
Why does my movie keep buffering?
How can I turn on Closed Captions?
Why do I need to enter my credit card info again when I sign in to FandangoNOW with my Fandango VIP account?
Can I access FandangoNOW with my Fandango VIP credentials?
Can I access FandangoNOW outside of the U.S.?

Account and Settings

How can I manage my account settings?
How can I add/change/remove my credit card information?
How do I create a FandangoNOW Account?
How do I register or un-register a device?

Purchase and Rent

Why isn't there a rental option available for some titles?
What are FandangoNOW's rental terms?
What is a Pre-Order and when will I be billed for my purchase?
What forms of payment does FandangoNOW accept?
What is a Season Pass?

Playback and Download

How do I Play a movie from my movies library?
How can I download a video so I can watch offline or on-the-go?
Can I download a Rental?
Why can't I stream a rented movie I have already downloaded?
Why can't I stream HD movies on my safari browser?
Can I stream HD movies and TV shows on my computer?
I am receiving a black screen and no audio when playing a title via the web or I'm getting an Error Code 6063


What is UltraViolet™?
Why did UltraViolet shut down?
How can FandangoNOW customers access existing movies and TV shows now that UltraViolet has shut down?
How does the shutdown affect my FandangoNOW movies and TV shows?
Can I continue to purchase content and redeem codes after the UltraViolet shut down?
If I have unredeemed codes after UltraViolet shuts down can I still use them?
Will I be able to access all of my movies and TV shows through FandangoNOW after the shutdown?
When will my UltraViolet account be closed?


What Oculus devices are Supported?
How do I activate my Oculus device in FandangoNOW?
Do you have any 3D titles?
How can I get the FandangoNOW app installed on my Oculus device?
If I buy a 3D title, will I be able to watch it on other devices?

Facebook Portal TV

Is FandangoNOW supported on the Facebook Portal TV?
How do I activate the FandangoNOW app on the Facebook Portal TV?

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